Refund policy
Returns & Refunds
We want every customer to be happy with their order and take great care in selecting and preparing our foliage.
Fresh & Perishable Products
As we supply fresh, perishable foliage, our products are not generally eligible for change-of-mind returns.
The usual 14-day cancellation right does not apply to goods that are liable to deteriorate or expire rapidly.
If you need to cancel an order, please contact us as soon as possible. We'll endeavour to accommodate cancellation requests where possible before dispatch.
Damaged or Unsatisfactory Orders
If your order arrives damaged, incorrect, or is not of satisfactory quality, please contact us as soon as possible.
Where possible, please include your order number, a description of the problem and photographs of the foliage and packaging.
We'll review the issue and arrange an appropriate resolution, which may include a replacement or refund.
Refunds
Where a refund is agreed, it will be processed to your original payment method.
The time taken for the refund to appear in your account will depend on your payment provider.
Contact Us
For any questions about your order, please contact:
Nothing in this policy affects your statutory consumer rights.