Terms of service
Last updated: 5 November 2026
Welcome to Festive Foliage. These Terms of Service explain the conditions under which you may use our website and purchase products from us.
Festive Foliage operates as part of Newbury Christmas Tree Farm, based in Berkshire, United Kingdom.
By placing an order, you agree to these terms. Nothing in these terms affects your statutory rights under UK consumer law.
1. About Us
Festive Foliage is an independent customer-facing brand specialising in fresh foliage for wreath-making, floristry and seasonal decorating.
Festive Foliage is operated as part of Newbury Christmas Tree Farm.
Trading name: Festive Foliage
Business: Newbury Christmas Tree Farm
Legal proprietor: Michael Lynes
Business address: Newbury Christmas Tree Farm, Bagnor Rd, Newbury, Berkshire, RG20 8BN
Email: hello@festivefoliage.com
Our online store is powered by Shopify.
2. Our Products
We take care to ensure our product descriptions, photographs and other information accurately represent the products available.
As we supply natural foliage, variations in colour, shape, size and appearance are to be expected. Individual branches may differ from those shown in product photographs.
Product availability may change due to seasonal conditions, harvesting and demand.
All products supplied to consumers will meet the standards required by applicable consumer protection law.
3. Prices and Payments
All prices are displayed in pounds sterling (GBP).
The total price of your order, including any applicable taxes and delivery charges, will be shown before you complete your purchase.
We reserve the right to amend our prices at any time. Changes will not affect orders that have already been accepted.
Payment must be completed using one of the payment methods available at checkout.
4. Orders and Acceptance
Placing an order constitutes an offer to purchase products from Festive Foliage.
You will receive an order acknowledgement after completing checkout. A contract is formed when we confirm acceptance of your order.
We reserve the right to decline an order where products are unavailable, payment cannot be authorised, or an obvious pricing or listing error has occurred.
If we are unable to fulfil an order for which payment has been taken, we will arrange a refund.
Please ensure your contact and delivery details are accurate when placing an order.
5. Delivery
We aim to prepare and dispatch orders as promptly as possible.
Our estimated delivery timeframe is 3–5 days from the date of ordering, although occasional delays may occur due to seasonal demand, courier services or circumstances outside our reasonable control.
Delivery charges and available destinations will be confirmed at checkout.
If we become aware of a significant delay, we will endeavour to contact you as soon as possible.
Where we arrange delivery, responsibility for the goods remains with us until they are delivered to you or a person you have nominated, in accordance with applicable law.
Further information is available in our Delivery Policy.
6. Cancellations and Returns
Our products include fresh, perishable foliage.
Where goods are liable to deteriorate or expire rapidly, the usual 14-day change-of-mind cancellation right does not apply under the Consumer Contracts Regulations 2013.
If you wish to cancel an order, please contact us as soon as possible. We will endeavour to accommodate cancellation requests before dispatch where practical.
If your order arrives damaged, incorrect or otherwise fails to meet your statutory consumer rights, please contact us so we can investigate and provide an appropriate remedy.
Further information is available in our Returns & Refunds Policy.
Nothing in this section affects your statutory rights.
7. Freshness and Storage
Our foliage is a natural, perishable product and should be unpacked promptly after delivery.
We recommend storing foliage in a cool, sheltered location away from direct sunlight and sources of heat.
The lifespan and condition of fresh foliage will depend on the environment in which it is stored and displayed.
These recommendations do not affect your statutory rights if the goods are faulty or not as described.
8. Website Information
We make reasonable efforts to keep our website accurate and up to date.
Occasionally, errors may occur in product descriptions, pricing or availability.
We reserve the right to correct such errors and update website information as necessary.
Any changes affecting an existing order will be handled in accordance with applicable consumer law.
9. Intellectual Property
Unless otherwise stated, the content of this website, including its original text, photographs, graphics and branding, belongs to Festive Foliage, Newbury Christmas Tree Farm or the respective rights holders.
You may not reproduce or use this material for commercial purposes without permission.
10. Third-Party Services
Our online store uses Shopify and may use other third-party providers for payment processing, delivery and related services.
Where you access third-party websites through links on our website, those websites may be subject to their own terms and privacy policies.
11. Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable UK data protection legislation.
Please refer to our Privacy Policy for information about how personal data is collected, used and stored.
12. Liability
Nothing in these terms excludes or restricts our liability for death or personal injury caused by negligence, fraud, breach of statutory consumer rights, or any other liability that cannot lawfully be excluded.
We are responsible for losses that are a foreseeable result of our breach of these terms or failure to exercise reasonable care and skill.
We are not responsible for losses caused by events outside our reasonable control, except where applicable law provides otherwise.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products or legal obligations.
The latest version will be available on our website.
Changes will not retrospectively remove rights arising under contracts already formed.
14. Governing Law
These terms are governed by the laws of England and Wales.
If you are a consumer residing elsewhere in the United Kingdom, you retain any mandatory legal protections applicable to you, including your rights concerning where legal proceedings may be brought.
15. Contact Us
If you have any questions about these Terms of Service or your order, please contact us at:
Festive Foliage
Part of Newbury Christmas Tree Farm
Email: hello@festivefoliage.com
Address: Newbury Christmas Tree Farm, Bagnor Rd, Newbury, Berkshire, RG20 8BN